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Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level
dc.contributor.author | Avelar, Liliana | |
dc.date.accessioned | 2018-11-26T19:32:57Z | |
dc.date.available | 2018-11-26T19:32:57Z | |
dc.date.issued | 2018-06-01 | |
dc.identifier.uri | http://cathi.uacj.mx/20.500.11961/4044 | |
dc.description.abstract | Logistics services of manufacturing enterprises help to improve transport, delivery of materials and finished products. This paper presents a causal model to identify the influence that has the availability of logistics services on the risk perception, on agility and on customer service level of manufacturing companies. A questionnaire was developed, validated and applied to 225 employees of different industrial sectors. Information is integrated in a structural equation model for test seven hypotheses using partial least squares to calculate the regression coefficient between variables using 95 % confidence level. The results mainly indicated that the availability of logistics services have a positive and direct effect on risk in demand and in supplier's risk; but in addition, agility and transportation also have effects over them. All these variables have direct or indirect contributions on customer service level and can explain 45 % of its variability | es_MX |
dc.description.uri | http://apem-journal.org/Archives/2018/APEM13-2_179-192.pdf | es_MX |
dc.language.iso | en | es_MX |
dc.relation.ispartof | Producto de investigación IIT | es_MX |
dc.relation.ispartof | Instituto de Ingeniería y Tecnología | es_MX |
dc.rights | Atribución-NoComercial-SinDerivadas 2.5 México | * |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/2.5/mx/ | * |
dc.subject | Logistics services | es_MX |
dc.subject | Perception risk | es_MX |
dc.subject | Customer service | es_MX |
dc.subject | Agility | es_MX |
dc.subject | Supply chain | es_MX |
dc.subject.lcc | Research Subject Categories::SOCIAL SCIENCES::Business and economics | es_MX |
dc.subject.lcc | Research Subject Categories::TECHNOLOGY::Industrial engineering and economy::Industrial organisation, administration and economics | es_MX |
dc.subject.other | info:eu-repo/classification/cti/5 | es_MX |
dc.title | Application of structural equation modelling to analyse the impacts of logistics services on risk perception, agility and customer service level | es_MX |
dc.type | Artículo | es_MX |
dcterms.thumbnail | http://ri.uacj.mx/vufind/thumbnails/rupiiit.png | es_MX |
dcrupi.instituto | Instituto de Ingeniería y Tecnología | es_MX |
dcrupi.cosechable | Si | es_MX |
dcrupi.subtipo | Investigación | es_MX |
dcrupi.norevista | 2 | es_MX |
dcrupi.volumen | 13 | es_MX |
dcrupi.nopagina | 179-192 | es_MX |
dcrupi.alcance | Nacional | es_MX |
dcrupi.pais | México | es_MX |
dc.identifier.doi | https://doi.org/10.14743/apem2018.2.283 | es_MX |
dc.contributor.coauthor | García-Alcaraz, Jorge Luis | |
dc.contributor.coauthor | Maldonado-Macías, Aide | |
dc.contributor.coauthor | mejia, jose | |
dc.journal.title | Advances in Production Engineering & Management (APEM) | es_MX |
dc.lgac | OPTIMIZACIÓN DE PROCESOS DE PRODUCCIÓN | es_MX |
dc.cuerpoacademico | Diseño, Evaluación y Optimización de Procesos y Productos (DEOPP) | es_MX |