Serious Game Prototype for Burnout Awareness Among Maquiladora Employees in Ciudad Juárez

Abstract

This work aimed to develop a serious game prototype to contribute to the awareness of employees of the maquiladora industry about the effects of Burnout syndrome, and to inform them about the symptoms, consequences, treatments, dimensions, and prevention. For the development of the prototype, the iPlus and APRehab methodologies were adapted in combination with the Kmos-RE methodology to identify all the elements that comprise the Burnout syndrome and create a correct conceptualization of the problem that helps define the objectives of the project. Subsequently, the player experience and the expected gameplaying were specified. Then, all the content of the game was defined, in addition to the mechanics and gamification elements that were used. Finally, the development of the prototype was carried out, accompanied by its validation and its respective refinement in each iteration to achieve the expected solution. All this is validated by health specialists and others in serious games, to be later evaluated by employees of the maquiladora industry. The game achieved a satisfactory level of quality for the three categories evaluated, which were functionality, usability, and reliability. As conclusions, the information and gamification elements used in this project successfully contribute to the process of raising awareness of the effects of Burnout syndrome in employees with middle and high positions in the maquiladora industry.