Helping organizations manage the innovation process to join the Cognitive Era

Abstract

Introduction. Organizations are currently facing the need of incorporating solutions in cognitive computing and artificial intelligence to remind competitive. This new way on working based on evolutionary solutions promotes an innovation endless cycle that opens up new business growth opportunities. However, developing viable cognitive solutions requires establishing the cognitive foundations that will prevent these solutions from getting meaningless results. Purpose. To help organizations to join the cognitive age, especially those whose processes are not fully in the digital age. Approach. To use the Knowledge Management on a Systematic process for Requirements Engineering (KMoS-REload), in order to orchestrate a cognitive innovation endless cycle. Findings. KMoS-REload process was used in a freight company that needed to update its monitoring and routes management system. The results of this real application case give evidence of the usability of this process to identify the singular necessities of the organization in order to streamline their innovation processes through the gradual incorporation of cognitive solutions based on unified cognitive foundations. Originality. The innovation from a cognitive point of view, in its conception, in the use of intelligent applications and in the proposal of a process based on knowledge to carry it out.