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Accedido2020-12-10T16:22:22Z
Disponible2020-12-10T16:22:22Z
Fecha de publicación2020-04-02es_MX
Identificador de objeto (URI)http://cathi.uacj.mx/20.500.11961/15655
Resumen/AbstractCustomer satisfaction is a key element for survival and competitiveness in industrial companies. This paper describes a case study in a manufacturing company that deals with several customer complaints due to defective custom cable assemblies that are integrated in an engine. The goal of this research is to find a solution to this problem, as well as prevent its recurrence by implementing the eight disciplines (8Ds) method in order to: (1) develop a team, (2) describe the problem, (3) develop an interim containment action, (4) determine and verify root causes, (5) develop permanent corrective actions, (6) define and implement corrective actions, (7) prevent recurrences, and (8) recognize and congratulate teamwork as well as individual contributions. Therefore, a software tool is proposed to conduct a functional test on assembly lines. After the test, the problem was successfully reduced and detected, because from 67 engines that were identified with problems, 51 were redesigned before being sent to customers, consequently decreasing the number of defective products by 75%, whereas the remaining 16 engines were replaced by new engines. In conclusion, the research goal was accomplished, and the 8Ds method proved to be a helpful model with which to increase employees’ motivation and involvement during the problem-solving process.es_MX
Idioma ISOenes_MX
Referencias físicas o lógicasProducto de investigación IITes_MX
Referencias físicas o lógicasInstituto de Ingeniería y Tecnologíaes_MX
Tipo de licenciaCC0 1.0 Universal*
Enlace a licenciahttp://creativecommons.org/publicdomain/zero/1.0/*
Área de conocimiento CONACYTinfo:eu-repo/classification/cti/7es_MX
TítuloImproving a Manufacturing Process Using the 8Ds Method. A Case Study in a Manufacturing Companyes_MX
Tipo de productoArtículoes_MX
Imagen repositoriohttp://ri.uacj.mx/vufind/thumbnails/rupiiit.pnges_MX
Instituto (dcrupi)Instituto de Ingeniería y Tecnologíaes_MX
CosechableSies_MX
No. de revista7es_MX
Volumen10es_MX
Rango de páginas1-26es_MX
Identificador DOIhttps://doi.org/10.3390/app10072433es_MX
CoautorGarcía-Alcaraz, Jorge Luis
Título de revistaApplied Scienceses_MX
Línea de investigaciónOPTIMIZACIÓN DE PROCESOS DE PRODUCCIÓNes_MX
Cuerpo académicoDiseño, Evaluación y Optimización de Procesos y Productos (DEOPP)es_MX
dc.contributor.authorexternoRealyvásquez, Arturo
dc.contributor.coauthorexternoArredondo Soto, Karina Cecilia
dc.contributor.coauthorexternoBLANCO, JULIO
dc.contributor.coauthorexternoJimenez, Emilio


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