Knowledge Management and Ergonomics Implementation in Manufacturing Systems: Development and Validation of a Questionnaire for Critical Success Factors

Abstract

This chapter presents a knowledge management and Ergonomics implementation in manufacturing systems, through the development and validation of a critical success factors questionnaire. The instrument developed measures the frequency of inclusion of critical success factors for the implementation of Ergonomics and its benefits, validated in the manufacturing industry. The frequency is based on a five-point Likert scale. So far, no instrument able to measure such factors has been found in the literature. The questionnaire comprises 73 questions presented in four main stages: planning, process startup stage, work improvement cycle and long-term development. In addition, it contains a section of benefits regarding health and safety, operational and quality of life at work. The instrument was validated through a pilot test involving 140 participants from seven companies in the manufacturing sector of Ciudad Juárez, Chihuahua, México, through the use of an intentional selective method.